Official antivirus support numbers and/or contact pages of the most popular companies

Antivirus Vendors:

You are more than welcome here, as long as you respect Reddit’s Self Promotion rules, and are not pushing your product unduly – Do not abuse your welcome. Posting about Sales, Beta’s, that sort of thing is Allowed, but don’t spam it.

If you could please PM the subreddit so we can set you up with a flair, that would be great, thanks!

Regular Users:

Welcome! You can get all of the help you need here, along with advice on removing pesky badware and choosing the right antivirus for you! If you see any Spam – And trust me, we get a lot – Please report it!

I heard from /u/Krutonium that the fake AV support numbers are a real issue for this sub, and as it happens we recently listed all the support numbers of our reviewed AV software in our article about the web-spam aspect of tech support scams.

So we decided to post it here so that anyone who’s trying to reach their AV provider has an easy access to the full contact details in one place.

Note: We only listed the companies we actually reviewed, but if anyone wants to add to this list, please leave a comment with the details of a provider not mentioned here and I’ll update the post.

We did list the phone numbers (or contact page in absence of a number) of the following companies:

Bitdefender, Kaspersky, Trend Micro, MalwareBytes, Norton, Avira, F-Secure, BullGuard, Avast, AVG, Panda Security, ZoneAlarm, G-Data, Comodo, eScan and McAfee.


Edit: Added contact details for ESET & Webroot

Bitdefender Official Support Page

WorldWide (English; 24×7)

(+40) 21 264 1794, (+40) 374 303 094

United States (English; 24×7)

(+1) 954 414 9655, (+1) 954 281 4024

Canada (English; 24×7)

(+1) 647 955 1197, (+1) 647 847 3405

United Kingdom (English; 24×7)

(+44) 208 819 2649, (+44) 203 514 8734

Australia (English; 24×7)

(+61) 2801 44572, (+61) 2801 48283, (+61) 1300 954 574

Brasil (Portuguese – Horas de trabalho: Segunda a Sexta, 9 AM – 5 PM)

(+55) 11 395 88765, (+55) 11 395 88035

Deutschland (Deutsch – Geschäftszeiten: von Montag bis Freitag von 09.00-19.00)

(+49) 2319 892 8017, (+49) 2318 868 043

Espańa (Espanol – Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

(+34) 902 190 765, (+34) 932 202 375

Belgique (Français – Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

(0)70.35.83.04

België (Nederlands/français – from Monday to Thursday, 9:30 AM – 12:30 PM &1:30PM – 5:30PM, Friday 9:30 AM – 12:30 PM & 2:00PM – 5:30PM)

070 35 83 04

Italia (Italiano – dal Lunedi al Venerdi, orario d’ufficio 09.00 – 18.00)

(+39) 0699 268 342, (+39) 0694 806 456

Netherlands (Nederlandse – Maandag tot Vrijdag 9.00 – 18.00)

+(31) 208084508, +(31) 203690744

New Zealand (English; 24×7)

(+64) 998 53551, (+64) 980 10330

Osterreich (Deutsch – Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

(+43) 720 115 521

Romania (Română – serviciu nonstop)

(+40) 21 300 1226, (+40) 374 303 027

Schweiz (Deutsch – Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

(+41) 315 280 530

Japan (Monday-Friday 9.00-17.00)

(+81) 368908580

Official Kaspersky Support Page

United States

7 days a week, 5:00 am – 11:00 pm (ET)

Not available on New Year’s Day and Christmas

1-781-503-1820

English

Canada

7 days a week, 5:00 – 23:00 (UTC -5)

1-781-503-1820

English

Argentina

Mon to Fri, 8:00 – 21:00 (UTC -3)

+54 (11) 5032-7264

Spanish (Latin America), English

Brasil

Mon to Fri, 8:00 – 21:00 (UTC -3)

+55 (11) 3958-3843

Portuguese (Brazil), English

Chile

Mon to Fri, 8:00 – 21:00 (UTC -3)

+56 (22) 581-4804

Spanish (Latin America), English

Colombia

Mon to Fri, 8:00 – 21:00 (UTC -3)

+57 (15) 087-263

Spanish (Latin America), English

México

Mon to Fri, 8:00 – 21:00 (UTC -3)

+52 (55) 2789-5378

Spanish (Latin America), English

Puerto Rico

Mon to Fri, 8:00 – 21:00 (UTC -3)

+17 (87) 708-6830

Spanish (Latin America), English

Venezuela

Mon to Fri, 8:00 – 21:00 (UTC -3)

+58 (21) 2335-7589

Spanish (Latin America), English

Austria

Montags bis Freitags, 9:00 – 17:00

+49 (0) 841 88 56 10

German, English

Belgium

Maandag tot Vrijdag, 9:00 tot 17:00 uur

+32 28 082 154

Dutch, French, English

Denmark, Iceland

Mån-Fre 09.00-17.00

+45 89 88 78 51

English

Finland

Mån-Fre 09.00-17.00

+358 75 326 3871

English

France, Switzerland

L’assistance par téléphone est ouverte du lundi au vendredi de 9:00 à 17:00.
Appel local : 01 41 39 87 61

Appel international : +33 1 41 39 87 61

French, English

Germany, Switzerland

Montags bis Freitags, 9:00 – 17:00.

Wenn Sie aus Deutschland anrufen, wählen Sie bitte die 0841 885 610

Sollten Sie aus dem Ausland anrufen, wählen Sie bitte die +49 (0) 841 88 56 10

Italy

Dal lunedì al venerdì dalle ore 9 alle 18 festivi esclusi.

0658891090

0294328890

Italian, English

Luxembourg

Maandag tot Vrijdag, 9:00 tot 18:00 uur

+35 227 861 546

Dutch, English

Netherlands

Maandag tot Vrijdag, 9:00 tot 18:00 uur

+31 307 529 576

Dutch, French, English

Norway

Mån-Fre 09.00-17.00

+47 815 03 362

English

Portugal

O horário é das 10:00 às 18:00 de Segunda a Sexta-feira

210 027 412

Portuguese, English

Spain

De Lunes a Viernes de 9:00 a 18:00

913 983 570

Spanish, English

Sweden

Mån-Fre 09.00-17.00

+46 10 888 5331

English

United Kingdom, Ireland

Mon to Fri, 8:00 – 17:30

0203 549 3495 from the UK mainland only (for consumer products only)

0818 333 516 from Ireland (for consumer products only)

English

Belarus

24 hours / 7 days a week

8 10 800 700 88 911

Russian

Greece

Δευτέρα με Παρασκευή, 10:00 – 18:00

+30 211 19 84 537

English

Poland

Telefoniczna pomoc techniczna Kaspersky Lab Polska jest dostępna przez 7 dni w tygodniu, 24 godziny na dobę.

+48 801 000 215

+48 34 390 94 00

Polish, English

Russia

24 hours / 7 days a week

+7 (495) 663-81-47

8-800-700-88-11

Russian

Ukraine

24 hours / 7 days a week

0 800 500 811

Russian

Kenya

Monday to Sunday, 9:00 – 18:00 (UTC +3)

+254 (20) 760-20-32

English

Kingdom of Saudi Arabia

Monday to Sunday, 9:00 – 18:00 (UTC +3)

Calls are toll-free.

8008446988

8008500043

English

Nigeria

Monday to Sunday, 7:00 – 16:00 (UTC +1)

+234 (70) 8060-1491

English

South Africa

Monday to Sunday, 8:00 – 17:00 (UTC +2)

0800222555

English

Turkey

Pazartesi – Cuma: 09:00 – 18:00 (UTC +2)

0850 202 62 32

Turkish, English

The United Arab Emirates

Monday to Sunday, 10:00 – 19:00 (UTC +4).

Calls are toll-free.

80004445617

English

Kazakhstan

24 hours / 7 days a week

00 800 700 88 911

Russian

Kyrgyzstan

24 hours / 7 days a week

00 800 700 88 911

Russian

Uzbekistan

24 hours / 7 days a week

8 10 800 700 88 911

Russian

Other countries

24 hours / 7 days a week

8 10 800 700 88 911

Russian

Australia

Monday to Friday, 8:00 – 18:00 (Local Melbourne Time)

Saturday, 9:00 – 16:30 (Local Melbourne Time)

1300-762-833

English

Greater China

Monday to Friday, 9:00 – 18:00 (UTC +8)

400-611-6633

Chinese

India

Monday to Friday, 09:00 – 18:00 (UTC +5:30)

000-8000-401-097

English, Hindi

Japan

Monday to Sunday, 9:30 – 18:00 (UTC +9)

0570-006269

Japanese

Hong Kong

Monday to Friday, 09:00 – 18:00 (UTC +8)

+852 3749 1622

English

Korea

Monday to Friday, 9:00 – 18:00 (UTC +9)

KLTEC: 1800-8773

DBridge: 02-563-1324

Korean

Malaysia

Monday to Friday, 09:00 – 18:00 (UTC +8)

+60 3772 44199

English

New Zealand

Monday to Friday, 8:00 – 18:00 (Local Melbourne Time)

Saturday, 9:00 – 16:30 (Local Melbourne Time)

0800 451 468

English

Philippines

Monday to Friday, 9:00 – 18:00 (UTC +8)

+63 22313164

English

Singapore

Monday to Friday, 09:00 – 18:00 (UTC +8)

+65 6723 1061

English

TrendMicro Support Page

Worldwide

Monday-Friday, 5:00am-8:00pm PST

1-800-864-6027

Phone support is only available to users who purchased the phone support service.

MalwareBytes Official Support Page

Norton Official Support Page

Worldwide – 24×7

1-855-815-2726

You can find the phone number here, if you own a premium Avira product.

Avira Premium Support (Official Page)

F-Secure Official Support Page

United States and Canada

Mon-Fri 9-18

866-295-2725

English

United Kingdom

Mon-Fri 9-18

0208 822 3632

English

Asia/Pacific (Malaysia)

Mon-Fri 9-18

+60 3 7712 4605

English

Australia

Mon-Fri 9-18

1300 195 516

English

Japan

Mon-Fri 9:30-17:30

03-4578-7723

Japanese

Belgium

Mon-Fri 9-18

02 256 66 60

French and Dutch

Denmark

Mon-Fri 8-17

70 20 41 51

Danish

Finland

Mon-Fri 8-18

09 2520 5050

Finnish and English

France

Mon-Fri 9-18

01 73 03 65 43

French

Germany

Mon-Fri 9-19

069 669 831 31

German

Hong Kong

Mon-Fri 9-18

3071 4907

Cantonese, English

Italy

Mon-Fri 9-18

0248280003

Italian

Netherlands

Mon-Fri 9-18

020 5040608

Dutch

Norway

Mon-Fri 8-17

21 38 75 20

Norwegian

Poland

Mon-Fri 9-18

22 356 1946

Polish

Sweden

Mon-Fri 8-17

08 507 440 11

Swedish

Switzerland

Mon-Fri 9-18

084 220 40 80

German, French and Italian

All other countries

Mon-Fri 8-18 EET

+358 9 2520 5050

English

For assistance with your Webroot product, you can either try your luck with their self-serve assistance (knowledge base and community), or you can contact them via twitter, email and phone.

Webroot Official Support Page

United States

Mon-Fri 7:00-218:00 MT

1-866-612-4227

English

United Kingdom

Mon-Fri 9:00-17:30 GMT

+44 (0) 870 141 7070

English

Ireland

Mon-Fri 9:00-17:30 GMT

1 800 303 388

English

Australia

Mon-Fri 8:30-17:30 AEST

1 800 177 035

English

Bullguard doesn’t offer phone support.

Bullguard Official Support Page

For countries not listed below, visit the link, click on the country (flag, country, and language) of your choice at the bottom of the page, and it will lead you to phone support and then a number if there is one available.

Avast Official Support Page

USA

24/7/365

Call 866-951-7679

English

Canada

24/7/365

+1 877 249 6406

English

United Kingdon

24/7/365

+44 203 608 7941

English

AVG doesn’t offer a free tech support number.

Use the “Technical Support” tab on this page:

AVG Official Support Page

Panda provides (or doesn’t provide) phone support depending on your country, so what you need to do is click the button below, choose your country and then click on “Support” in the top menu.

If Panda Security has a support phone number, you will then see it.

Panda Security Official Support Page

Most popular numbers:

USA

Monday-Friday 9:00-17:00 (EST)

1-844-956-2648

English

Canada

Monday-Friday 9:00-17:00 (EST)

1-844- 944-3863

English

United Kingdom

Monday-Friday 9:00-17:00 (EST)

(0) 808 169 2280

English

ESET offers an impressive range of support options including phone, live chat, email, and you can even contact them via Twitter.

ESET Official Contact Page

North America

Monday-Friday 6:00 – 17:00 [PST]

+1 (844) 824-3738

English

Latin America

+54 (11) 5171-3738

Europe, Africa & the Middle East

+421 (2) 322 44 111

Asia Pacific

+65 6308 9680

ZoneAlarm support doesn’t have a phone number, instead they offer a knowledge base.

ZoneAlarm Official Support Page

G-Data Support Phone Numbers

G-Data Official Support Page

All of the following numbers are available 24×7:

USA

0018442576050

Argentina

00548003336228

Australia

00611800225391

Austria

004312675373

Belgium

02-808 33 21

070 350 128 (French Support)

Brasil

00558008924083

Chile

0056229382517

Columbia

00577541908

Ecuador

005931800000425

France

0033800940989

Germany

00492349762910

Hungary

003619996709

India

0091-800-3200019

Indonesia

006278033218089

Italy

0039848694682

Latvia

0037052140724

Lithuania

0037166163159

Luxembourg

+32 28083321

Mexico

005218001237035

Netherlands

+31 (0) 20 808 08 34

New Zealand

0064800480282

Peru

005117070491

Philippines

006323953539

Poland

94 37 29 650

Portugal

00351800780320

Romania

0040377881279

Saudi Arabia

009668008500208

Serbia

00381113216880

South Africa

0027-212022986

Spain

0034902887589

Switzerland

0041435508005

United Arab Emirates

00971-8000-35703730

Comodo Official Support Page

Worldwide, 24×7 support:

+1 877 712-1309

eScan Official Support Page

24×7 support in English. Local language support in all regions is available from Mon-Fri, 9 am to 5 pm (local time).

USA

Business Days (9 AM to 5 PM)

+1 248 374 5020

+1 248 374 5020

English

India

24×7 Support

1800 267 2900 (Only within India)

+91 22 6772 2911

Every region in India also has separate numbers at different times

Middle East

+971 4 3515128

Africa

Tel (Local): 08610 eScan (37226)

Tel (International): +27 11 781 4235

Germany

Business Days (10 AM to 6 PM)

+49 7240 944909 20

+49 7240 944909 30 (Support in German)

Malaysia

+603 2333 8909

Mexico

Business Days (10 AM to 6 PM)

+52 998 9893157

McAfee Official Support Page

McAfee provides 24×7 Support:

United States

1-866-622-3911

Canada

1-866-622-3911

United Kingdom

0800 028 7581

Australia

1800 998 887

New Zealand

0800 880 094

South Africa

011 707 5566

India

1800 3000 2454

Malaysia

1800 807643

Philippines

1800 807643

Singapore

800 852 3591

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